Contact information

Welcome to Jaynise. Our concierge customer experience team is here to assist you with any inquiries regarding our jewelry collections, order status, tracking, or promotional offers.

We aim to respond to all inquiries within 24 to 48 business hours (excluding weekends and international holidays).

HOW TO REACH US:

• Customer Support Email: support@jaynise.store

• Operating Hours: Monday – Friday | 9:00 AM – 6:00 PM (GMT)

QUICK TIPS FOR FASTER SUPPORT:

• If you are inquiring about an existing order, please include your Full Name and Order Number (e.g., #JAY-1001) in the subject line of your email.

• Tracking numbers are automatically emailed to you once your order is dispatched. Please check your Spam/Junk folder if you cannot locate your shipping confirmation email.